Privacy Policy IOAN

The following explains how QOZMO B.V. (hereinafter referred to as IOAN) handles your personal data and what cookies are set by ourselves and third parties.

Scope of Privacy Policy

When using our services and websites and purchasing products, you leave certain data with us. This may include personal data. We process data depending on which services and functionalities you choose. For example, we only process your CV, motivation letter and level of education when you apply to us online, and data about your skin condition only plays a role when you have undergone a FaceMapping, for example.

IOAN contact details

QOZMO BV, registered office at Belgium, 2000 Antwerp, Bouwmeestersstraat 4, company number: 0767 621 673.

Respect for privacy

IOAN respects the privacy of all users of its website and webshop and ensures that the personal information you provide to IOAN is treated confidentially. Processing of personal data is done in a manner, which is in accordance with the requirements of current privacy legislation.

Use of your data

If you place an order on the webshop of, IOAN needs your name and address, telephone number, e-mail address, delivery address and payment information to carry out your order and to keep you informed of its progress.

In order to optimize your use of the IOAN website and webshop, IOAN may, with your consent, store and save your personal data, the data relating to your order and the data relating to the use of IOAN services. This allows IOAN to better tailor its website and web shop to you and recommend things that you may find interesting.

If you create an account through the website and/or through the webshop of IOAN, IOAN stores the information you provide, such as your name and address, telephone number, e-mail address, delivery and payment information, so that you do not have to fill them in again with each order.

If you provide your date of birth and gender, IOAN may use this information to send you an appropriate gift on your birthday. Also, this information is used in part to determine your interest in the content of newsletters and to tailor your (online) shopping experiences accordingly.

With your permission, IOAN uses your information to inform you about offers, special promotions and possible (new) developments of the IOAN website and webshop. If you no longer appreciate this, you can let IOAN know by sending an e-mail to You may also contact IOAN in writing. IOAN's contact information can be found at the top of this Privacy Policy.

Security and retention

We take appropriate security measures to limit misuse of and unauthorized access to your personal information. For example, we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are checked regularly.

We do not retain data longer than necessary. That is, we keep the data for as long as is necessary to provide the service you have requested. Exceptions to this are the data that we are required to keep longer on the basis of a legal obligation.

Click behavior and visitor data

For statistical purposes, general visitor data of the website and webshop of IOAN is kept. Information such as frequency of visits, IP address, data that the browser sends a visitor and the average time of a session are recorded and are used for statistical analysis of visit and click behavior on the website. This information is used by IOAN for internal policy purposes only.

Inspection, modification and deletion of your data

You are entitled - subject to any statutory exceptions - to ask IOAN in writing for an overview of your data processed by IOAN. You may also request the correction or deletion of your data, or object to the processing. Your request to retrieve, modify or delete your data must be signed by you and accompanied by a copy of a valid identification document. Upon receipt of your request, IOAN will comply with your request to access, correct or delete your personal data as soon as possible.

As a data subject, you have the following rights: In accordance with Art. 15 AVG you have the right to request information about your personal data processed by us, insofar as this information is described therein; in accordance with Art. 16 AVG you have the right to demand immediate correction of incorrect or incomplete personal data stored by us; in accordance with Art. 17 AVG, you have the right to request deletion of your personal data stored with us, unless further processing is required - to exercise the right to freedom of expression and information; - to comply with a legal obligation; - for reasons of public interest, or - for the assertion, exercise or defense of legal claims; in accordance with art. 18 AVG, the right to request the restriction of the processing of your personal data, insofar as - you deny the accuracy of the data; - the processing is unlawful, but you refuse to erase it; - we no longer need the data, but you still need it to assert, exercise or defend legal claims, or - have objected to the processing in accordance with Art. 21 AVG; in accordance with Art. 20 AVG, you have the right to receive your personal data that you have provided to us in a structured, up-to-date and machine-readable format or to request its transfer to another controller; The right to lodge a complaint with a supervisory authority in accordance with Art. 77 AVG. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our headquarters.

In addition, you have the right to file a complaint with the Personal Data Authority (AP) if you disagree with the way IOAN handles your personal data. To file a complaint, please follow the instructions published on the AP's website:

Sharing your data with third parties

IOAN will not sell your personal data to third parties. IOAN will make your data available only to third parties involved in processing your order. The third parties engaged by IOAN are obliged to respect the confidentiality of your data and are not authorized to use or disclose your data, unless this is necessary to perform their work for IOAN or if it is necessary to comply with their legal obligations.


Cookies are small pieces of information stored by your browser on your computer's hard drive. IOAN uses these cookies to remember your settings and preferences. Cookies enable IOAN to collect information about the use of the website and to improve and adapt it to the needs of our visitors.

You can set your browser to allow, disallow or partially allow the use of cookies during your visit to the IOAN website and webshop. How to do this can be found on the website of the Consumers' Association.

Overview of cookies used

Below is described which cookie IOAN places itself and which third-party cookies are used.

Google Analytics

We use Google Analytics to track how users use our website and how effective our Adwords ads on Google search result pages are. This data is completely anonymized. We use this information to optimize our website. The information obtained, including the address of your computer (IP address), is transmitted to and stored by Google on servers in the United States. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. We have no influence on this and for this reason cannot take responsibility for it. We have not allowed Google to use the obtained analytics information for other Google services.

You can read more about Google's privacy policy here ( You can read more about Google Analytics' specific privacy policy here (


Using Hotjar we can register how you use our website, for example by tracking your click behavior. With this information we can optimize the operation of our website. These cookies come from Hotjar and are removed after 1 year.

Do you want your click behavior not to be tracked? Then you can download a browser plugin from Google's website that prevents this. This setting then applies to all websites you visit, not just IOAN. You can download the browser plugin here.

Functional cookies

Core functions

These are cookies that are strictly necessary for the functioning of the website. Without these cookies, certain components cannot be used. For example, IOAN website uses cookies so that you can log into your account (if one has been created). Cookies are also used to remember settings and preferences.

Social buttons

The site includes buttons to promote or share pages on Facebook or Instagram. These buttons are pieces of code from the social media itself and use a cookie. This cookie remembers that you are logged in so that you do not have to log in to Facebook or Instagram every time you want to share something.

Please read the privacy statements of Facebook and Instagram (which may change regularly) to see what they do with your personal data that they process with this code.

Embedded content

On some pages on our website, you may find YouTube videos that are not hosted on our website. In a similar way to the social buttons, these codes often use cookies. What they do with the cookies and personal data can be found in the privacy policy of the relevant service. We have no control over this.


We offer a newsletter through which we want to inform interested parties about our new products, educational knowledge and related issues. Your e-mail address will be added to the list of subscribers only with your explicit consent. You may withdraw your consent at any time. Each newsletter contains a link that allows you to unsubscribe. The newsletter subscriber file will not be provided to third parties.


The IOAN website and webshop may contain hyperlinks to other websites. These websites may operate entirely independently of IOAN, without IOAN having any control over these website(s). IOAN is never liable for the content of the information provided or obtained by or through these websites. Nor is IOAN liable for any other use of these websites.

Changes Privacy Policy

IOAN reserves the right to make changes in the way it handles data and to modify the terms described in this Privacy Policy.

If IOAN modifies the terms and conditions described in this Privacy Policy and it intends to apply these modifications to the data provided by you - already prior to such modification(s) - you will be notified at the e-mail address you have provided. In such case, you can object to the use of your data according to the modified Privacy Policy in writing or electronically within seven working days after sending this e-mail.   

On this page you will always find the most recent version of the Privacy Policy.


If you have any questions about the Privacy Policy of IOAN, you can ask them by sending an e-mail to You may also contact IOAN in writing. IOAN's contact information can be found at the top of this Privacy Policy.